FAQ

Frequently Asked Questions

Here are some frequently asked questions that might help you.

If we haven't answered your question, please contact us so that we can help.

When will you deliver & set up our inflatable?

When you make a booking with us, we will discuss the times in greater detail. In general, we suggest booking a delivery / set-up appointment about an hour or more before your guests start to arrive. This will allow enough time for everything to be set up, run through a quick safety brief and answer any questions you may have.

Are your inflatables new and safe?

All of our inflatables and party hire goods are brand-new. This business was started in 2013 with all items arriving from new the manufacturers in April / May and onwards. All products are safe and we will always explain how to make them remain safe after we drop them off.

Can we keep the items for a little longer?
YES! Our 6 hour and 12 hour hire is flexible. We try to be as generous as possible with our hire times, however, a fee of 10% is usually charged for every hour after the standard 6 hour hire when requested by the hirer (and not requested by staff of Popanor's Parties). 12 hour hire is a little more flexible due to overnight hire overlapping with the hours we are closed. (e.g. we wouldn't pick something up at 3am)

How much room will I need?

All inflatables and sumo-suits need to be a minimum of 1 metre from any walls, trees, structures, fences etc. This is to ensure safety of people using the hire equipment and to prevent damage to the equipment.

Can you set up in a public area / park?

YES we can set up in these areas, you first need to make sure you have council permission (or parks permission). We use pegs to secure our castles as this is the safest way, you will need to make sure that the park / public area is allowed to use pegs.

Are your items clean and in good condition?

All of our items will be delivered clean and in good condition. If for any reason an item becomes damaged or unsafe, the booking will need to be changed or cancelled to prevent injury. If the previous hirer makes a mess of your hire item, it will be cleaned before we drop it off.

Are we responsible for any repairs / cleaning needed?

YES. If your guests make a mess, please clean it before we arrive. If our staff need to clean or repair, than this will be at the expense of the hirer.